Support

The fastest way to reach us is email: [email protected]. We aim to reply within two business days.

If you are reporting a problem, the two most useful things you can include are what you expected to happen and what happened instead. If it involves a specific road or route, a link to it helps enormously.

Common questions

I did not receive my sign-in code

Codes usually arrive within a few seconds. If nothing comes, check the number you entered — including the country — and use "Send another code". If your phone has a message-filtering setting, check the filtered folder. If it still does not arrive, sign in with Apple or Google instead and email us.

How do I delete my account?

In the app: Me → Settings → Delete account. The account becomes inaccessible immediately and is permanently erased after 30 days. If you change your mind, sign in again within those 30 days and you will be offered it back. See the Privacy Policy for detail.

How do I get a copy of my data?

In the app: Me → Settings → Export my data. You will get a file containing everything held on your account.

A road is wrong — it is closed, or it is not sealed

Please tell us. Road geometry comes from OpenStreetMap, and surface information is improved by drivers confirming what they actually found. Corrections help everyone, and where they belong in OpenStreetMap we contribute them back.

Can I turn analytics off?

They are off already. TwistyDrives does not send usage analytics unless you explicitly turn them on, and you can turn them off again at any time in settings.

Why does the app want my location?

Only to record a drive while it is happening, and only from the point you start one. You can refuse and still use everything else. See the Privacy Policy.

Reporting something serious

For content that is abusive or unlawful, or for anything involving someone's safety, email [email protected] with "urgent" in the subject line and we will prioritise it.

Contact

ThinkCorp Pty Ltd
Sydney, NSW, Australia
[email protected]